The CP ITALIA S. p. A. - a firm certified by D. N. V. in keeping with the UNI EN ISO 9002 norm: quality management of a production system - has brought about a series of procedures ensuring the "total quality" of its products for a growing and increasingly demanding market.Here is a short description of the enamel production process:Firstly, we select the potential suppliers of raw materials and packaging, who - before becoming our official suppliers undergo a "test": the Qualification Procedure.
We control the ability of a firm to supply materials correspondent to our Quality Standards.
The decision is taken not only on the basis of the references given by the same supplier, but also on an accurate analysis of the materials supplied.Secondly, the Supplier obtains the approval by our Quality Office and he becomes officially a supplier of the CP ITALIA S. p. A..
When the supplied materials - raw material or packaging as well - come to our plants, they undergo two kinds of controls:
- Administrative Control: our personnel check the correspondence between what had been ordered and what has been received in terms of item number, package quantity and type.
- Quality Control: we carry out the chemical analysis of the raw materials to ascertain that their chemical-physical parameters meet our quality standards and the functional analysis of the packages to verify their integrity and just for some package lines to check the conformity with the ADR norms.
Once such controls have been successfully overcome, the supplied materials - properly labelled - are stored in specifically designed areas, to be later run into the production cycle.Those firms, that do not supply materials in keeping with our Quality Standards, are just eliminated from our suppliers' register.
The production of our paints is laid out on the basis of a "Production Report", result of a continual research activity by our Research and Control Lab.
It points out the necessary components to make the several paints, their working methods and the right equipment to use. Our personnel carry out the lot production faithfully applying what is laid down in the Production Report.
During the production, according to the paints that are being made, process controls are carried out: dispersion state, grinding degree and temperature are tested. In the end, before the items are packed, a sample is taken from each lot to carry out all the lab quality tests concerning the product: viscosity, specific weight, covering degree, drying, expansion, brushability, tinting, whiteness, gloss, hardness, flexibility, clinging power.
All of these parameters have to be in keeping with our Quality Standards.
Once overcome these strict controls, the product can be packed. Each lot is identified in an univocal way through a lot number, written in the Production Report. Such a number is labelled on the containers during the packing phase.From each production lot is taken a sample, identified through a label reporting the product name and the lot number.
The sample is preserved for three years in our laboratory.In case our costumers communicate us any product anomaly, we are able to trace back - through the lot number - to its "production story" and to the product itself on which we verify the communication received.
